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TERMS & CONDITIONS

TERMS & CONDITIONS

 

Booking confirmation  

- any booking made is final after receiving the required deposit

- the terms and conditions of African Tulip Guesthouse apply to each booking

 

Payment Terms 

- full payment on departure is required

- we accept Visa and MasterCard payments

- internet banking payments are preferred, bank charges on any internet banking payment are at your own cost,

proof of payment need to be sent by email

 

Deposits 

-  100% deposit is required for a one night reservation

-  50% of the total amount need to be paid to confirm your booking for a 2 night stay or more

-  a deposit made by internet banking needs to be received and confirmed within 24 hours

 

Arrival and departure 

- our check in time is between 15.00 hr. and 19.00 hr.

-  our check out time is between 08.00 hr. and 11.00 hr.

-  early birds or late arrivals please contact us for the options. We will do the best we can to arrange it for you.

 

Cancellation policy 

- 60 days or more prior to arrival – 100% refund of the deposit

- 31 days or more prior to arrival – 50% refund of the deposit

- Less than 30 days no refund of the deposit

- All refunds are subject to an administration fee of R150 to cover administration and banking fees.

- In the event op premature departure or no-show, the full extent of the stay as originally booked and confirmed, will be charged.

 

Child Policy 

-  children older than 12 years are welcome, subject to direct supervision of parents at all times

-  only in the Lavender room an extra bed can be booked (maximum of people in the room is 3), otherwise the child will have its own room for the regular room rate.

 

Guesthouse policy 

-  we are a non-smoking guesthouse and smoking is only allowed OUTDOORS

-  pets are not allowed

- FREE wireless internet is available

-  no food and drinks are allowed in the room

- honesty bar

- rates can be changed at any time without notice

 

Website   

- persons using our website (www.africantulip.co.za) for any reason whatsoever, subject themselves to the terms and conditions of African Tulip Guesthouse

- our website is to provide you with information about the guesthouse

- the ownership of this website belongs to African Tulip Guesthouse and is not granted to you

- nothing on this website may be copied or retransmitted unless permitted by African Tulip Guesthouse

- linked websites or pages are no subject to the control of African Tulip Guesthouse and is therefore not responsible of liable,

directly or indirectly, for the contents of any linked website or any link contained in a linked website.

 

Liability 

- African Tulip Guesthouse shall be under no liability to the client for any claim which may arise in respect of or in connection with the stay. The client hereby renounces for himself, members of his group and dependents all claims against the directors and it's staff of the guesthouse for compensation for injury, damage or loss, whether sustained in and around the guesthouse or elsewhere or as a result of delays or otherwise, caused directly or indirectly to him/her or his/her belongings, members of his group and his/her dependents or to persons who, except for these conditions, might have been entitled to make a claim howsoever arising and whether caused or occasioned by any grossly negligent act or omission or default by the African Tulip Guesthouse.

- the carriage, handling or keeping of any baggage and /or other goods of the client will be at the sole risk of the client or its owner and African Tulip Guesthouse and it’s staff members shall not be liable for any loss or damage of whatsoever nature and howsoever caused.

- whilst the African Tulip Guesthouse will endeavor to ensure that accommodation, food, drinks and other such services are available as planned, there shall be no claim of any nature whatsoever against the African Tulip Guesthouse for a refund, either in whole or in part or of any other claim of any nature whatsoever including consequential damages as a consequence of accommodation or other facility attached.

-  all exclusions or limitations of liability claimable by the African Tulip Guesthouse, shall apply equally to and may be claimed by agents, servants and representatives of the African Tulip Guesthouse as fully and as effectually as if they were African Tulip Guesthouse.

 

Applicable law 

-  any dispute or purported dispute arising shall be governed by and construed in accordance with the laws of the Republic of South Africa.

All disputes, actions, and other legal matters relating thereto will be determined in accordance with such law.

The parties to any dispute arising hereby consent and submit to the jurisdiction of the High Court of the Republic of South Africa.